How to make a Complaint?

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The Customer fills the Customer Complaint form and returns it to the Customer Service Department in the area or submit online
Two possible cases that can be exist:
- If the Complaint has been resolved but the Customer not satisfied, the Customer can send a letter to the Customer Service Manager in Muscat
- If the Complain has not been resolved as yet, then the Customer Services deputy in the concerned area would send a letter to the Customer Services Manager in Muscat