How to Disconnect/Reconnect?
- The Applicant fills the Application for Disconnection or Reconnection form available in the customer service offices or apply online
- The form should be submitted/attached along with the following documents:-
- Copy of Identification Card
- Letter from customer asking for disconnection citing reasons
- Previous Consumption Bill
- An Inspector will visits and records the last reading from the customer premises
- The Company will contact the Customer to pay the bill associated with the last reading
- After presenting the Payment Receipt, Customer Service will ask the customer to pay the disconnection fees RO7.5
- The Customer Service will direct a contractor to disconnect the supply
If in case the customer wants to reconnect, there are various possibilities:-
- If the customer wants to reconnect the same meter, he has to pay the reconnection fees of RO7.5 and the company will ask the contractor to reconnect the supplier
- If the customer wants to reconnect and upgrade the meter from single phase to 3 phase, he has to go through the NEW CONNECTION PROCESS
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